Privacy Policy

1. Scope

This Privacy Policy applies to the Singularity Engine website, communications, demonstrations, assessments, platform services and related business interactions. In this policy, “Singularity Engine,” “we,” “us” and “our” refer to the entity operating the Singularity Engine brand and services.

2. Information we collect

Information you provide

• Name, job title, company name and professional contact details.
• Information submitted through contact forms, emails, meeting requests or event registrations.
• Account, onboarding, support and commercial information.
• Content and files you choose to provide during an assessment, demonstration or service engagement.

Information collected automatically

• IP address, browser type, device information and operating system.
• Pages viewed, referral source, approximate location and interaction data.
• Cookie identifiers and similar technical information, where permitted.

Customer and platform data

Depending on the service, Singularity Engine may process metadata, schemas, lineage, business definitions, data-quality results, configuration information and other customer-authorised content. We do not intentionally require customers to provide personal data unless it is necessary for the agreed service.

3. How we use information

• Provide, operate, maintain and improve our website, platform and services.
• Respond to enquiries, schedule demonstrations and manage customer relationships.
• Perform assessments, generate blueprints and support implementation activities.
• Authenticate users, administer accounts and provide technical support.
• Protect our services, detect misuse and maintain security.
• Comply with legal, regulatory, contractual and audit requirements.
• Send service communications and, where permitted, relevant business updates.
• Analyse aggregated or de-identified usage trends to improve our offerings.

We do not sell personal information. We do not use customer data to train public or shared artificial-intelligence models unless we have obtained explicit written authorisation.

4. Legal bases for processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following:

• Your consent.
• Performance of a contract or steps taken at your request before entering a contract.
• Our legitimate interests, such as operating, securing and improving our business and services.
• Compliance with legal obligations.
• Protection of vital interests or other grounds recognised by applicable law.

5. How we share information

We may share information only as reasonably necessary with:

• Cloud, hosting, analytics, communications, security and professional-service providers.
• Implementation partners and subcontractors supporting an authorised customer engagement.
• Advisers, auditors, insurers, regulators or authorities where required.
• A successor organisation in connection with a merger, financing, acquisition or transfer of business assets.

Service providers are expected to process information only for the agreed purpose and to apply appropriate confidentiality and security measures.

6. International data transfers

Singularity Engine may operate and use service providers across multiple countries. Where personal information is transferred across borders, we apply appropriate contractual, organisational and technical safeguards as required by applicable law.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain business and security records, resolve disputes and meet legal obligations. Retention periods depend on the type of information, the relationship, contractual requirements and applicable law.

8. Security

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, encryption, monitoring, secure development practices, confidentiality obligations and incident-response procedures.

No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of or a copy of your personal information; restrict or object to processing; withdraw consent; and raise a complaint with a competent data-protection authority.

To exercise a right, email connect@singularityengine.io. We may need to verify your identity before completing the request.

10. Cookies and analytics

Our website may use essential cookies required for functionality and, where enabled, analytics or preference cookies. You can manage cookies through your browser settings and, where available, our cookie-consent controls. Disabling certain cookies may affect website functionality.

11. Children’s privacy

Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can take appropriate action.

12. Third-party websites and services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, practices or legal obligations. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated through other appropriate channels.

14. Contact us

For questions, requests or concerns regarding this Privacy Policy or our handling of personal information, contact: