Terms of Use

1. Acceptance of these Terms

By accessing or using Singularity Engine, you agree to these Terms of Use and our Privacy Policy. If you use the services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Eligibility and authority

The services are intended for business and professional users. You must be legally capable of entering into a binding agreement and must comply with all laws applicable to your use of the services.

3. Description of the services

Singularity Engine provides data and AI assessment, discovery, metadata analysis, architecture blueprinting, data-quality, governance, migration, implementation-acceleration and related capabilities. Features may include software, reports, dashboards, generated artefacts, recommendations, workflows, connectors, APIs and professional services.

Certain features may be offered as previews, pilots, demonstrations or limited-access services and may be subject to additional terms.

4. Accounts and access

You are responsible for maintaining the confidentiality of login credentials and for all activity under your account. You must provide accurate information, promptly update material changes and notify us of suspected unauthorised access.

5. Licence and permitted use

Subject to these Terms and any applicable order form, Singularity Engine grants you a limited, non-exclusive, non-transferable, revocable right to access and use the services solely for your authorised internal business purposes.

No ownership rights are transferred to you. Any rights not expressly granted are reserved by Singularity Engine and its licensors.

6. Use restrictions

You must not, and must not permit others to:

• Copy, resell, sublicense, rent or commercially exploit the services except as expressly authorised.
• Reverse engineer, decompile, disassemble or attempt to derive source code, models, prompts, methods or underlying logic except where law does not permit restriction.
• Bypass access controls, usage limits, security measures or technical restrictions.
• Introduce malicious code, interfere with service operation or conduct unauthorised security testing.
• Use the services to violate law, infringe rights, process unlawful content or enable harmful activity.
• Use outputs as the sole basis for decisions that legally require qualified human review.
• Misrepresent generated outputs as independently verified facts.
• Use Singularity Engine intellectual property to build a materially competing product without written permission.

7. Customer data and responsibilities

You retain ownership of data, files, schemas, metadata, documents, prompts, configurations and other content you provide or authorise us to access (“Customer Data”).

You grant Singularity Engine a limited right to process Customer Data only as necessary to provide, secure, support and improve the agreed services, comply with law and exercise our rights under these Terms.

You are responsible for ensuring that:

• You have all rights and permissions needed to provide Customer Data.
• Customer Data does not violate law or third-party rights.
• Sensitive or regulated data is disclosed only where necessary and contractually authorised.
• You maintain appropriate backups and validate outputs before production use.

We do not use Customer Data to train public or shared AI models unless expressly agreed in writing.

8. AI-generated outputs and human oversight

Some features may use artificial intelligence or automated analysis to generate recommendations, mappings, code, rules, documentation, designs or other outputs. Such outputs may be incomplete, inaccurate or unsuitable for a particular use.

You are responsible for reviewing, testing, validating and approving outputs before implementation, production deployment or use in material business decisions. Singularity Engine does not replace professional, legal, regulatory, accounting, security or architectural judgement.

9. Third-party platforms and integrations

The services may integrate with or depend on third-party platforms, including cloud, data, analytics, AI, identity, infrastructure and collaboration services. Your use of third-party services is governed by their own terms and policies.

Singularity Engine is not responsible for third-party service availability, security, functionality, pricing, changes or data practices.

10. Confidentiality

Each party may receive non-public information identified as confidential or that should reasonably be understood to be confidential. The receiving party must protect such information, use it only for the agreed purpose and disclose it only to personnel, advisers and subcontractors who need to know it and are subject to appropriate confidentiality obligations.

11. Intellectual property

Singularity Engine and its licensors retain all rights in the platform, software, interfaces, frameworks, models, methodologies, templates, workflows, taxonomies, accelerators, documentation, designs and related intellectual property.

Unless otherwise agreed in writing, customer-specific deliverables may be used internally by the customer, while Singularity Engine retains ownership of pre-existing materials, reusable components, generic know-how and underlying intellectual property.

If you provide suggestions or feedback, you grant Singularity Engine the right to use them without restriction or compensation, provided we do not publicly identify you without permission.

12. Fees and payment

Fees, payment terms, taxes, usage limits and subscription periods will be stated in the applicable proposal, order form or written agreement. Unless otherwise stated, fees are non-cancellable and non-refundable to the extent permitted by law.

13. Availability, support and service changes

We may update, modify, suspend or discontinue features to improve security, performance, compliance or product capability. We will use reasonable efforts to avoid materially reducing paid functionality during an active subscription without appropriate notice or an alternative remedy.

Service levels and support commitments apply only where expressly stated in a written agreement.

14. Disclaimers

To the maximum extent permitted by law, the services are provided “as is” and “as available.” Singularity Engine disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted availability.

We do not warrant that all issues will be detected, that outputs will be error-free or that use of the services will achieve a specific commercial, technical or regulatory outcome.

15. Limitation of liability

To the maximum extent permitted by law, Singularity Engine will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings or data.

Unless a separate written agreement states otherwise, Singularity Engine’s aggregate liability arising out of or relating to the services will not exceed the fees paid or payable by you for the affected services during the twelve months preceding the event giving rise to liability.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

16. Indemnity

You agree to indemnify and hold Singularity Engine harmless from third-party claims, damages, liabilities and reasonable costs arising from your unlawful use of the services, your breach of these Terms or Customer Data that infringes third-party rights, except to the extent caused by Singularity Engine.

17. Suspension and termination

We may suspend or terminate access where reasonably necessary to address a security risk, suspected unlawful activity, non-payment, material breach or risk to Singularity Engine, its customers or third parties.

Upon termination, your right to use the services ends. Provisions relating to confidentiality, intellectual property, fees, disclaimers, liability, indemnity and dispute resolution survive where their nature requires.

18. Governing law and disputes

Unless a separate written agreement provides otherwise, these Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, without regard to conflict-of-law principles. The courts of Dubai will have exclusive jurisdiction, subject to any mandatory rights available under applicable law.

19. Changes to these Terms

We may update these Terms to reflect changes in our services, business model or legal obligations. The revised Terms will be posted on this page with an updated effective date. Material changes may also be communicated through other appropriate channels.

20. Contact us

For questions about these Terms or the Singularity Engine services, contact: